Support
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Getting Started
How do I start tracking seizures?
Open the app, tap the Record tab, and tap the timer button when a seizure begins. The timer tracks the duration. After it ends, you can add details like severity, symptoms, and notes.
Do I need an account?
You can open the app and start a timer without creating an account, but you'll need an account to save records, access cloud features, or share access with your household.
Your Account
How do I create an account?
Go to Settings and tap Sign In. You can sign in with Google, Apple, or email/password.
How do I delete my account?
Go to Settings > Delete Account, or visit our account deletion page for detailed instructions.
PRO Features
What does PRO include?
PRO includes cloud sync for supported data, additional PDF report access beyond the free report, and household collaboration. Available plans, pricing, and any introductory offers are shown in the app at purchase.
Can I try PRO for free?
Any current trial or introductory offer is shown in the app at purchase. If no trial is displayed for your selected plan, billing starts when you confirm the purchase.
Data & Privacy
Where is my data stored?
Saved records are tied to your signed-in account. If you use video features, recordings may remain on your device and may also be available through cloud features when enabled on an eligible account.
Can I export my data?
Yes. You can generate PDF reports of your seizure data at any time. Contact us for a full data export.
Still need help?
Email us at support@pawseizurediary.com and we'll get back to you within 48 hours.